Wireless Network Services: Disaster Monitoring and Recovery

Category F5 tornado (upgraded from initial est...

Category F5 tornado (upgraded from initial estimate of F4) viewed from the southeast as it approached Elie, Manitoba, on Friday, June 22, 2007. (Photo credit: Justin1569 at Wikipedia)

In 2011, the United States experienced its worst tornado outbreak in more than 50 years. And communication systems were not spared from the carnage.

In the video below, Robert Young, senior manager for Aviat Networks’ Americas TAC/NOC explains how the company’s San Antonio network operations center (NOC) and its expertise in disaster monitoring and recovery helped microwave communication systems rebound from severe weather challenges. He details how the Aviat Networks Technical Assistance Center (TAC) and NOC team provided support for customers during the 2011 tornado outbreak.

One of the special services Aviat Networks’ NOC offers is in the form of Special Event Recovery and Monitoring. Two of Aviat Networks’ major customers were directly affected by the 2011 tornado outbreak. The storms were tracked, and the customers were preemptively notified of the storm tracks. Approximately 600-plus tornadoes were monitored in one week, and Aviat Networks managed disaster recovery of more than 300 outages due to the storms.

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Professional Services Center in San Antonio, TX

Network Management Centre. BT has several mana...

Image via Wikipedia

Nathan Hitchcock, NOC team lead for Aviat Networks, provides guidance for all network services professionals in the company’s network operations center during its 24×7 rotation. At the NOC, Hitchcock describes a range of customers the company services—from Internet service providers to public safety networks (government wireless) . “Our customers find value in the NOC,” he says.

“It’s a natural progression that once the network is live, that the NOC just take over the managed services aspect of it,” Hitchcock says. “We provide value to our customers by helping reduce the operational expenses that are associated with managed services.”

When Aviat Networks moved its NOC to San Antonio, Texas, many backbone infrastructure and wireless security improvements were made, according to Hitchcock. And all the technical knowledge was transferred from Raleigh, N.C. He sums up the Aviat Networks’ network services value proposition as: a multi-disciplinary team that provides managed services to meet the clients’ needs.

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Aviat Networks: Official Wireless Transmission Headquarters

The Aviat Networks Headquarters in Santa Clara is perfectly positioned to serve its wireless customers. Watch this video to see the full capabilities of the Aviat Networks North American offices.

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