Support services

AviatCare

Aviat Networks offers industry-leading maintenance and support services which are focused on optimizing the investments you have made in your network infrastructure. From extended warranty to the full outsourcing of your network support infrastructure, Aviat Networks offers you a proven history in delivering a quality solution at a cost effective price.

Need assistance? Access Aviat Customer Care online

Extended warranty

We offer customers the opportunity to extend the warranty support offered at the time of purchase. This service is “ideal” for customers looking for continued protection of their investment that ensures that units will be repaired when you need them without the administrative hassles of individual PO’s.

In addition, as with any of the AviatCare support packages, you will get prioritized access to our technical support teams. Given the reliability and stability of our products many customers find this support level is all they need.

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WarrantyPlus

For customers who need more specialized or enhanced support services Aviat Networks offers the premium WarrantyPlus service portfolio. This includes 24×7 technical support access, software maintenance and support, advanced replacement, and repair logistics services.

Quality of service

We know many of our customers need more than the basics, yet still need cost effective services that help them reduce their overall operational expenses. With this set of services, Aviat Networks can offer that combination of quality of service plus value that you need to ensure the operational effectiveness of your network investment.

Software support

Following the Standard Software Warranty period, customers must purchase one of the software support service levels (Plus, Preferred, Premium) in order to get access to technical support and software updates (maintenance releases) or upgrades (next main release) for their software integrated with the Aviat products.

Provision Support

Customers get the best value for their support and ongoing software refresh requirements using the Provision Support service. When you purchase Provision Support, you get access to technical support and timely access to software updates (maintenance releases) or upgrades (next main release)  so you can get the best returns from your investment in Aviat’s premier network management platform.


Aviat Microwave Upgrade Agreement (MUA) Brochure: Aviat Microwave Upgrade Agreement (MUA)
Improve performance and Keep Your Costs Under Control by Ensuring Your Microwave Network is ALWAYS Up-To-Date. Aviat’s Microwave Upgrade Agreement (MUA) is a long term (10 year) network plan that provides seamless and regular full turnkey technology upgrades, with the highest reliability, full service and support, and an easy OPEX-like financing model. Aviat’s MUA gives you full operational confidence and eliminates the uncertainty of whether your network will continue supporting your needs into the future.
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AviatCare Lifecycle Support Flyer: AviatCare Lifecycle Support
Avoid network downtime, keep your costs under control by ensuring your microwave network is ALWAYS up-to-date and supported. AviatCare Lifecycle Support is a comprehensive network refresh program to ensure your microwave network is always up-to-date with the latest technology, features and support. Keeping your microwave network current ensures LESS Downtime, BETTER Performance, and LOW/FIXED Costs.
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Aviat Global Warranty Standards Guidelines: Aviat Global Warranty Standards

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AviatCare Protect and Maintain Flyer: AviatCare Protect and Maintain

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AviatCare Protect Support Agreements using ProVision EMS Software Guidelines: AviatCare Protect Support Agreements using ProVision EMS Software

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Aviat Global Support guidelines Guidelines: Aviat Global Support guidelines

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Microwave and IP/MPLS Services - Better Together Brochure: Microwave and IP/MPLS Services - Better Together

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Extended Warranty

Extend your warranty coverage and increase support coverage to 24x7x365 TAC.

 

 

 

WarrantyPlus

Enhanced level of support that expands Aviat Networks Standard Warranty to include 24x7x365 priority technical support, advanced replacement of equipment, software maintenance, and global repair logistics, where we pick up equipment needing repairs.

Software Support

Choose the appropriate coverage of software releases for all Aviat Networks equipment – including access to any maintenance patches and upgrades that are made available during the term of the service.

Provision Support

Expert level of support for the Provision network management platform that includes access to software releases for all Provision maintenance releases and upgrades for the features purchased.

AviatCare facts

5 Technical Assistance Centers

200,000 +

radios supported

4 Repair & Return Centers

99.6 %

SLA's met over

Customer support

20,000 +

Interactions yearly

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