By Ramon Morales, NOC Operations Team, US

Do you remember the last time your blood pressure was checked?  I remember staring at the results wondering what the numbers meant.  Usually my thoughts are, “Great, does this mean I’m healthy or should I be concerned?”

Recently, one of our customers had a similar experience with an email received from our customer service group.  The customer’s initial impression was that the content received was vague and meaningless.  “What am I supposed to do with this information?”, the customer asked.  Continue reading →