By Ramon Morales, NOC Operations Team, US
Do you remember the last time your blood pressure was checked? I remember staring at the results wondering what the numbers meant. Usually my thoughts are, “Great, does this mean I’m healthy or should I be concerned?”
Recently, one of our customers had a similar experience with an email received from our customer service group. The customer’s initial impression was that the content received was vague and meaningless. “What am I supposed to do with this information?”, the customer asked. Continue reading